FAQs
Frequently Asked Questions (FAQs)
1. What products do you sell at Snapcart Store?
Snapcart Store specialises in affordable household essentials, including kitchenware and home organisation solutions. We also offer African Ankara wax print fashion materials for both men and women.
2. Do you ship across Nigeria?
Yes, we ship to all states within Nigeria. Delivery times may vary depending on your location.
3. How long does delivery take?
Orders are typically delivered within 2–5 business days in major cities and 3–7 business days for other locations. Delivery timelines may vary during peak periods.
4. What payment methods do you accept?
We accept secure online payments via debit and credit cards, as well as other supported payment options available at checkout. All transactions are protected with secure payment technology.
5. Can I return or exchange an item?
Yes. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Returns and exchanges are subject to our Refund & Returns Policy.
6. How do I track my order?
Once your order has been shipped, you will receive a confirmation message with tracking details to help you monitor your delivery.
7. Are your products authentic and of good quality?
Absolutely. We carefully select and inspect all our products to ensure they meet our quality standards before being listed on our store.
8. Can I cancel my order after placing it?
Orders can only be cancelled before they are shipped. Please contact us as soon as possible if you need to cancel an order.
9. Do you offer bulk or wholesale purchases?
Yes, bulk orders are available for selected products. Please contact us directly for pricing and availability.
10. How can I contact Snapcart Store?
You can reach us through our Contact Us page or email us at support@snapcart.africa. Our support team responds within 24 hours.